Return & Refund Policy

Last updated: June 25, 2026

We want you to feel confident shopping with iPeachs. Because wigs are personal beauty items, returns must meet hygiene and quality conditions.

Return Window

You may request a return within 14 days after delivery.

For customers in the European Union, United Kingdom, or other regions with mandatory withdrawal rights, this policy does not limit any rights you may have under applicable consumer law.

Return Eligibility

Items must be unworn, unwashed, uncut, uncolored, and unaltered.

Free from odor, perfume, smoke, makeup, hair products, glue, tape, or styling residue.

In original condition with lace uncut, tags attached where applicable, original packaging, hairnet, and accessories included.

Approved by our customer support team before being shipped back.

For hygiene reasons, we may refuse returns that do not meet these conditions.

Non-Returnable Items

Final sale or clearance items marked as non-returnable

Customized, altered, or made-to-order wigs

Used, washed, cut, colored, installed, or styled wigs

Wig caps, adhesive products, and personal care accessories once opened

Gift cards

How to Start a Return

Email support@ipeachs.com within 14 days of delivery with order number, email used for purchase, item name, reason for return, and clear photos.

If approved, return instructions will be provided. Do not ship items back without approval.

Return Shipping

Customers are responsible for return shipping costs unless item is defective, damaged, or incorrect.

Use a trackable shipping service. We are not responsible for lost return packages.

Return address will be provided after approval.

Refunds

Refunds are issued after inspection and approval.

Refunds are sent to the original payment method.

Shipping fees, duties, taxes, and return costs are non-refundable unless required by law or due to our error.

Exchanges

Place a new order after return approval.

Exchanges may be offered depending on stock and destination.

Damaged or Incorrect Items

Contact us within 7 days of delivery with photos or video evidence.

We will review and offer a replacement, refund, or solution.

Order Cancellation

Contact us before order is processed or shipped.

Cancellation cannot be guaranteed once shipped.

Contact

Email: support@ipeachs.com

Website: https://ipeachs.com